Terms & Conditions

Last Updated: 10/03/2023

Welcome to Lost Together! Please read these Terms and Conditions carefully before using our services. By accessing or using our website, mobile application, or any other service provided by Lost Together, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.

1. Definitions

  • "Store" refers to Lost Together
  • "User," "You," or "Your" refers to anyone who accesses or uses our services.
  • "Goods" refers to any products or items available for sale through our store.

2. Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

3. Store Policies

a. Product Descriptions: We strive to provide accurate and detailed descriptions of all goods available for sale. However, please be aware that second-hand items may have wear and tear, and we do not guarantee the condition of goods. It is your responsibility to review product descriptions and, if necessary, contact us for additional information before making a purchase. We will always put a Vintage Condition warning on something that may not be in perfect condition. Just because something has a minor flaw, it doesn't mean it needs to be tossed away:)

b. Pricing: Prices for goods are subject to change without notice. The price you see at the time of purchase is the final price. We do not offer price adjustments for previously purchased items. We do not negotiate any prices. All sales are final.  

c. Payment: We accept various payment methods. All payments must be made in full before goods are shipped or provided to you.

d. Returns and Refunds: Please refer to our separate Returns and Refunds Policy for details regarding the return of goods and the eligibility for refunds. 

e. Shipping and Delivery: Shipping and delivery information, including shipping costs and estimated delivery times, can be found on our website, here. We aim to deliver goods in a timely manner but are not responsible for delays beyond our control.

f. Privacy: Your use of our services is also governed by our Privacy Policy. Please review it to understand our practices related to the collection, use, and sharing of your information.

4. User Responsibilities

a. Account Creation: You may need to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

b. User Conduct: You agree not to engage in any prohibited activities while using our services, including but not limited to fraud, harassment, hacking, or any illegal activities.

5. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is owned by Lost Together and protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our express written permission.

6. Amendments

We reserve the right to modify, amend, or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

7. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at info@losttogether.ca

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.