Holiday exchange policy (November 1–January 10): Eligible in-store and online purchases may be exchanged for store credit within 10 days of purchase. Items must be unworn, unused, and returned in the same condition as purchased, with original tags attached where applicable. Proof of purchase is required.
Online exchanges: Please email info@losttogether.ca within 10 days of purchase to arrange a return. The buyer is responsible for return shipping costs. Original shipping charges are non-refundable. Store credit is issued after the returned item is received and inspected.
Final sale: Collector and brand/vendor items, including Veronica Woroby and Laundry Day, remain final sale unless otherwise required by law.
Vintage and pre-loved pieces may show signs of age or previous wear. We do our best to note materials and visible imperfections in product descriptions. If an item arrives damaged or not as described, please contact us promptly so we can review the issue. This policy does not limit any rights provided under applicable consumer protection law.
Order Cancellations
Because our inventory is also available in our physical store, an item may occasionally sell in-store before an online order is fulfilled. If this happens, we will cancel the unavailable item and issue a full refund for it.
Consignment Appointments
Buyout Appointments
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