Privacy Policy

Last Updated: 10/03/2023

Welcome to Lost Together! We value your trust and are committed to protecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. Please take a moment to read it carefully.

By accessing or using our website, mobile application, or any of our services, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

  1. Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment information when you make a purchase or create an account with us.

  2. Transaction Information: We collect information related to your purchases, including the products you buy, payment methods, and transaction history.

  3. Device Information: We may collect information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.

  4. Location Information: With your consent, we may collect your location information when you use our mobile application to provide you with location-based services.

  5. Communication: We may collect information from your communications with us, including emails, chat messages, and customer support inquiries.

How We Use Your Information

We use your personal information for the following purposes:

  1. Provide Services: To process orders, facilitate transactions, and provide customer support.

  2. Communicate: To send you order confirmations, updates, promotional materials, and other service-related information.

  3. Improve Services: To analyze and improve our website, products, and services, including personalizing your shopping experience.

  4. Marketing: To send you marketing communications, if you have opted in to receive them. You can opt out at any time.

  5. Security: To protect against fraud, unauthorized access, and other illegal activities.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with the following entities:

  1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping carriers, and IT providers.

  2. Legal Compliance: We may share your information to comply with legal obligations or in response to lawful requests from government authorities.

Your Choices

You have the following choices regarding your personal information:

  1. Access and Correction: You can access and update your personal information by logging into your account.

  2. Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the instructions in the communication or contacting us directly.

  3. Cookies: You can manage cookies through your browser settings. However, disabling cookies may affect your experience on our website.


We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on our website. Your continued use of our services after the changes become effective constitutes your acceptance of the revised policy.